During my co-op term, I actively contributed to Agile sprints by implementing and modifying features while refining user stories to ensure clear requirements. I enhanced software testing efficiency by 20% through automated testing with Selenium and conducted manual, functional, and regression testing to maintain product quality. Additionally, I designed wireframes and process flows using Figma, created UML diagrams, and updated system documentation to improve team collaboration. I also assisted in incident management by diagnosing and resolving issues, developed JUnit tests to enhance code reliability, and supported development tasks such as coding.

In my current customer service job at Rogers Bank, I am responsible for assisting customers with banking inquiries, including account management, credit card services, and transaction support. I handle incoming calls, emails, and chats, efficiently resolving customer concerns and providing accurate information about banking products and services. Additionally, I process payments, troubleshoot account issues, and ensure compliance with company policies and security protocols. I also educate customers on banking tools, promotions, and digital banking features to enhance their overall experience while maintaining a positive and professional attitude. I strive to meet performance targets and provide high-quality service to all customers.

I co-created an online shopping platform, Uhds, with a friend to promote African fashion brands. Based in Douala, Cameroon, the platform showcases the talent of African designers to a global audience. Our vision is to position the platform as a leading fashion hub in Africa and all over the world, blending creativity with innovation.

The website offers a seamless, user-friendly shopping experience, integrating advanced features for secure transactions and easy navigation. Its mobile-responsive design ensures that customers enjoy a smooth experience across various devices, making it accessible to users worldwide.